We offer free shipping on all orders over $250.
TERMS AND CONDITIONS
The terms and conditions set forth below (“Terms and Conditions”) relate to the provision of any services or sale of products by Global Glow Distribution Inc. (“Global Glow”, “we”, “us”, or “our”) to you (“you”, “your” or “user(s)”) from the site we own and operate, www.globalglow.com (the “Site”), and constitute an agreement between us and you (the “Agreement”).
IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS CONTAINED IN THIS AGREEMENT, DO NOT ACCESS OR CEASE USING OUR SITE AND SITE SERVICES IMMEDIATELY.
1. GENERAL CONDITIONS
By agreeing to the Terms and Conditions set forth in this Agreement and retaining our Site Services, you declare and represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our Site and retain our Site Services.
We reserve the right to refuse to provide our Site Services to anyone for any reason at any time.
We are not responsible if information made available on our Site is not accurate, complete or current; occasionally there may be information on our Site or in the Site Services that contains typographical errors, inaccuracies or omissions that may relate to product or service descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right and undertake no obligation to correct any errors, inaccuracies or omissions appearing on our Site or on any related website, including without limitation, pricing information, except as required by law. We reserve the right to change or update information or cancel orders if any information in our Site or on any related website is inaccurate, at any time, without prior notice (including after you have submitted your order). The material on our Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on our Site is at your own risk.
Our Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of our Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.
We reserve the right at any time to modify or discontinue any product or service, or our Site Services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any product or service, or of our Site Services. We further reserve the right to limit the sales of products or the offer of services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products, services or products or services pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue the sale of any product or any services at any time. No specified update or refresh date appearing in our Site or on any related website, should be taken to indicate that all information in our Site or on any related website has been modified or updated.
2. PRICING AND PAYMENT
We use a secure online payment system. In order to purchase any product or service from us you will be required to provide us with your credit card information. Please be aware that all credit card information may be shared with our third party payment processors. By purchasing through our Site, you agree that we will charge you the price listed at our most current price list, and that any payments may be subject to applicable taxes (those which we are responsible to collect from you and remit to relevant governmental authorities, including QST and GST). Prices quoted are in Canadian currency.
All orders must be prepaid. Orders will only be sent out or available for download (for electronic products) after full payment of the total amount is cleared.
You warrant that the payment details and any related personal details you provide us are correct.
If you have any payment issue, please contact us at [email protected].
3. DELIVERY AND SHIPPING
Orders are processed and dispatched within three (3) to five (5) business days of receiving your confirmed order and payment in full. If products are back order, we will notify you accordingly within this delay.
We currently only ship to street addresses located in Canada. Freight and shipping costs are calculated depending on your postal code and will be provided at the checkout prior to payment.
4. REFUNDS AND CANCELLATIONS
We accept returns and exchanges for unused, sealed products, strictly if they have been damaged through shipping. Considering the nature of the products we offer for sale, we are unable to accept returns of opened products.
If any of the products purchased on or through our Site has been damaged, you must notify us immediately by emailing us at [email protected]. Subject to the following, our liability will be limited to the replacement of the products in question (where applicable), or refund to the value of those, at our sole option.
For making a return or exchange of a damaged unopened product purchase from us, you must send such products back to us within fifteen (15) days of receiving your order together with a copy of your order confirmation. You must notify us of the return of such product at [email protected].
Shipping a return is at your own cost. Sales taxes are refundable. The address for returns is:
Global Glow Distribution Inc.
Att: Ropack Inc.
7800 Vauban Street
Montreal, Quebec, H1J 2N1
Refunds are processed i) back to the method of payment used when placing the order; and ii) once the return has been received and processed at our warehouse. Please notify us of your return; this will allow us to expect your return and process same as efficiently as possible.
5. CONSENT TO RECEIVE E-MAILS
By ordering products or services, or registering on our Site and agreeing to sign up for our email marketing newsletter, you consent to being sent information via email from Global Glow. You can unsubscribe via a link in our emails or by sending an e-mail to: [email protected]. If you opt out of receiving communications via email, you will be removed from our email database. However, your account will still be valid for your use of our Services. You may contact us at any time and request your personal information or ask us to no longer use your personal information for marketing.
6. USER COMMENTS AND FEEDBACK
If at our request or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, the “Suggestions”), you agree that we may, at any time, without restriction, edit, copy, transmit publish, distribute, translate and otherwise use in any medium any Suggestions that you forward to us. We are and shall be under no obligation (i) to maintain any Suggestions in confidence; (ii) to pay compensation for any Suggestions; or (iii) to respond to any Suggestions.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, abusive, obscene or otherwise objectionable.
You agree that your Suggestions will not violate any right of any third-party, including intellectual property rights (copyright and trade-mark), personal or proprietary rights. You further agree that your Suggestions will not contain unlawful, offensive, threatening, libelous, defamatory, abusive, obscene or otherwise objectionable material, or contain any computer virus that could in any way affect the operation of our Site or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Suggestions. You remain at all time responsible for any Suggestions you make and their accuracy. We take no responsibility and assume no liability for any Suggestions posted by you or any third-party.
7. PERSONAL INFORMATION
8. INDEPENDENT PROFESSIONAL MEDICAL ADVICE
You understand that all content reproduced in our Site is for informational purposes only; any statements that may be appearing on our Site or in our Site Services have not been independently evaluated. You further understand that none of the content (including products and services offered) on our Site are meant to diagnose, treat, alleviate or relieve any medical or health conditions, nor to guarantee any particular physical outcome or results.
The content (including the products and services) offered on our Site are not intended as a substitute for the advice provided by your doctor or other qualified healthcare professional. Notwithstanding anything set forth in this Agreement, you remain at all time responsible for making your own inquiries and seeking independent advice from your doctor or other qualified healthcare professional before acting on any information or material made available to you through our Site. The products or services that we offer on our Site may not be suitable to your particular circumstances.
If you have or suspect having existing medical conditions, health issues, or concerns as to commencement of a fitness program, you should first consult with your doctor or other qualified healthcare professional. You understand that you remain at all time responsible for making your own inquiries and seeking independent advice before acting on any information made available to you in our Site. You acknowledge that you are voluntarily accessing the Site Services (including the information reproduced in our Site). You understand that risks to your health may be caused by your own acts or omissions, or those of other users of our Site, or may be risks that are not known to you or are not readily foreseeable at the time of using our Site Services. Reliance on our Site Services is at your own risk and we exclude any express or implied warranties of reasonable care and skill.
9. NUTRITIONAL INFORMATION
Nutritional information specific to any particular product offered for sale on our Site has been provided to us by the supplier of any such products. Certain information reproduced in our Site may have been reproduced by us pursuant to independent research. In any event, before relying on any nutritional information reproduced on our Site, you should carefully evaluate the accuracy, completeness and relevancy of this information to your health condition.
10. DISCLAMER; EXCLUSION AND LIMITATION OF LIABILITY
10.1. You agree that your use of, or inability to use, our Site is at your own risk. We hereby disclaim all guarantees, representations and warranties of any kind, either express or implied, including any guarantees, representations and warranties with respect to any products or services listed or purchased by you on or through our Site, including all implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement, or with respect to our Site Services and are not liable for any losses or damages directly or indirectly linked with your use of our Site or any related website. We are not liable for any losses or damages caused by our Site or any related website. All statutory or implied terms, conditions or warranties concerning the quality or condition of our Site, or any products or services, offered by us to you through our Site or any related website, are excluded to the fullest extent permitted by law. With regard to any product listed or purchased on or through our Site, we refer you to the warranty offered by the supplier of any said product. If we breach any term, condition or warranty which cannot lawfully be excluded at law, our liability for a breach of the applicable term, condition or warranty, is at our election, to either: (a) resupply the products or services you have purchased through our Site in respect of which the claim arises; or (b) reimburse the amount you paid us for those products or services. We will not be under any liability to you or any other person for any loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill or loss due to delay, or other direct or indirect loss or damage (including indirect or consequential loss or damage) however caused (including due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of our Site. We do not guarantee, represent or warrant that any of the functions contained in our Site or your access to our Site will be uninterrupted, timely, secure or error-free.
You agree to defend, indemnify and hold harmless Global Glow Distribution Inc. and our parent, subsidiaries, officers, directors, employees and agents, from and against any and all claims or demands for damages, losses, liabilities, costs and expenses (including but not limited to attorney’s fees) made by any third party due to or arising from:
i) your use of and access to our Site and our Site Services;
ii) your violation of any of the Terms and Conditions set forth in this Agreement;
iii) your violation of any third party right, including without limitation any copyright, trade-mark or proprietary right;
iv) any claim that any of your use caused damage to a third party; or
v) your violation of any law.
This indemnity will survive the term of this Agreement and your use of our Site.
Any testimonials reproduced from time to time on our Site may not reflect the results that you may expect; results vary from one individual to another depending upon each individual physical condition or fitness.
13. APPLICABLE LAW
This Agreement shall be governed by and construed in accordance with the laws of the Province of Québec and the laws of Canada applicable therein without regard to the conflicts of law principals.
You can review the most current version of this Agreement at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of this Agreement from time to time by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or our Site Services following the posting of any changes to this Agreement constitutes acceptance of those changes. If you refuse to agree any of those changes, you must immediately cease using our Site and our Site Services.
15. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement and understanding between you and us and govern your use of our Site and our Site Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of this Agreement).
These terms and conditions shall supersede any subsequent terms or conditions included in any purchase order.
Any ambiguities in the interpretation of this Agreement shall not be construed against the drafting party.
16. CONTACT INFORMATION
16.1. All questions or concerns about an order or products and services offered on our Site should be directed to us by e-mail at [email protected]glow.com.
This Agreement is effective as of April, 2018.